This page has two parts. The first sets out how we work when you hire Web Studio Sussex ("we", "us") for a website, SEO, PPC or a care plan. The second covers your use of this website. We have kept both in plain English. If anything is unclear, ask us before you agree to a quote.
Part 1: terms of business
Your quote and what it covers
Every project starts with a free, no-obligation quote. The quote sets out the work we will do, what is included, what is not, and the cost of each part, itemised. Once you accept it, the quote and these terms together form our agreement. Anything not listed in the quote is outside the agreed work.
Deposit and payment
For website projects, we ask for a 50% deposit before we start. The remaining 50% is due when the site launches. As we are not VAT registered, no VAT is charged on our invoices.
Costs that sit outside our fee
Some costs belong to other companies and are paid on top of our fee. That covers things like the yearly domain fee, any paid plugin or app, photos bought or commissioned for the site, and ad budgets. We will point these out before you commit to them.
Changes to the work
If you want something that was not in the quote, tell us. We will explain how it affects the price and the timing, and we only go ahead once you agree. Small adjustments within the agreed pages and features are part of the normal process.
Who owns what
Once you have paid in full, you own your website files, the copy, the designs, any logos we created for you and your domain name. Until the final payment, they remain ours.
Monthly SEO and PPC
Monthly SEO and PPC management have a minimum term of 3 months. After that, they continue month to month, and either of us can end them by giving 30 days' notice. PPC ad spend is paid by you directly to Google or Meta and is not part of our fee.
Hosting and care plans
A care plan covers hosting, security updates, backups and uptime checks for your site. It is priced to your site and set out in your quote, and you can cancel it with 30 days' notice.
Support and new work
Changes and new work beyond the care plan count as support. We quote for support per request, or as a block of hours agreed in advance, and we only start once you have accepted the quote.
Our responsibility to you
We will carry out the work with reasonable care and skill. We cannot guarantee rankings, traffic or sales. We cannot promise any particular search ranking, number of visitors or level of sales, because those depend on things outside our control, such as search engines and your market. We are not responsible for losses caused by services run by other companies, such as hosting providers, plugins or advertising platforms. Our total liability to you for any project is limited to the fees you have paid us for that project. Nothing in these terms limits any liability that the law does not allow us to limit.
Part 2: using this website
Using the site
You may use this website for your own information and to contact us. You must not misuse it, such as by trying to gain unauthorised access, introducing malicious code or sending automated requests that put a strain on the site.
Information on the site
We aim to keep the information here accurate and up to date, but it is general information, not advice for your particular business. We do not publish prices; the cost of any project is the one set out in your written quote. The projects on our work page are in-house designs for fictional businesses, clearly labelled, not client sites.
Free SEO audit tool
The SEO audit tool gives an automated, general check of a web page. Results are an estimate, may be incomplete, and are not a guarantee of search rankings. Only check websites you own or have permission to test.
Intellectual property
The design, text and graphics on this website belong to us unless stated otherwise. You may not copy or reuse them without our permission.
Links
If this website ever refers you to another website, we are not responsible for that website's content.
Liability for the website
These terms leave untouched any liability the law doesn't allow us to exclude. Otherwise, we are not liable for any loss arising from your use of this website or reliance on its content.
Governing law
English and Welsh law applies to these terms and to any agreement we make with you, and any dispute goes to the courts of England and Wales.
Contact
If you have a question about these terms, send us a message through our contact page.